Consultant – Amazon Connect Full Stack Developer

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Consultant - Amazon Connect Full Stack Developer
We are looking for a candidate with experience in Information and Technology with hands-on experience Amazon Connect. In this role you will be required to configure and maintain end to end contact centre using Amazon Connect and AWS (Amazon Web Services). Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience. Configure host integrations for IVR and agent desktop.

Responsibilities
Amazon Connect Full Stack Developer (IVR & Integrations)
.Hands on experience with developing API's needed as part of integrations such as REST API, Web API, Database integrations and middleware integrations
.Deep understanding of Web services, Web hooks, REST API's
.Good understanding of any of the AWS services such as Amazon Translate, Amazon Comprehend, DynamoDB, Lex, Kinesis streams, Lambda etc.
.Hands-on experience with developing integrations for at least one CCaaS such as Amazon Connect / Genesys / NiceCX / TalkDesk / Twilio FLex
.Hands on experience with developing one or more of below
oVirtual Agent (Voice / Chat)
oAgent Assist with KB search, Next best action, Translation / Transcription capabilities
oVoicemail applications
oSMS or social media integration with Contact Center
.General integrations experience of 8+ years using .Net and Java based API's
.Good know how of Node JS, Angular, React and Python
.Good knowhow of AI/ML, Computer Vision AI, Fraud Detection
.Mandatory integration experience with one each of below 3rd party applications like
oAny of the CRMs such as Salesforce, Pega,
oAny of the ITMS ServiceNow, Jira
oAny of the WFO Calabrio, Verint, Aspen etc
oAI (Kore.ai)
Preferred Qualifications/ Skills
.Configure and maintain end to end contact centre using Amazon Connect and AWS services
.Help design and develop features that are not off-the-shelf available with Amazon Connect and required by clients, like customized agent desktop, predictive, personalized experience
.Configure host integrations for IVR and agent desktop
.Keep up-to-date with the latest features launched for Amazon Connect and AWS CCI. Test the new features and keep them ready for demo
.Help in creating a prototype for new features required with Amazon Connect for industry requirements
.Build custom demos for industry and vertical requirements
.Training and upskilling the support team
.Review existing clients AWS account and guide optimization of contact centre and AWS billing
.AWS solution architect/sys ops certification
.Contact centre support experience : 2+ years
.Amazon Connect: Technical accreditation.
.Mandatory Amazon Connect Migration experience with minimum of 3 migrations.
.Amazon Connect implementation experience of 3 implementations
.Contact Flow /IVR tree, Amazon Connect service quota optimization
.Experience using Customer Profile, Tasks, Wisdom and Contact Lens for business scenario
Qualifications we seek in you!
Minimum Qualifications
.BE/BTECH/MCA
Why join Genpact
. Lead AI-first transformation - Build and scale AI solutions that redefine industries
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.