Concierge Ambassador

Responsibilities:

• Supervises and directs Concierge, and airport transportation requirements, transfer services, chauffeur driven car rentals
• Responsible for sorting and distributing guests and administrative mail
• Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
• Recommends first and foremost the hotel s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)
• Promotes hotel s spa services primarily
• Ensures the lobby is always kept in an orderly fashion and kept clean
• Coordinates the paging of guests in the lobby and Food Beverage outlets
• Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times
• Prepares efficient work and vacation schedule for Concierge taking into consideration project occupancy and forecasts and large group movements
• Ensures that all Concierges, are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
• Handle problems associated with guests and liaise with department heads or executive management in the absence of the Front Office Manager
• Works with Front Office Manager in preparing the department s budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budget
• Maintains full coverage of e-concierge system, monitor daily tasks and make sure requests are handled in a professional and timely manner.