Complaint Officer

HDFC

Thane

0-2 Years

Save

Posted 11 hours ago
Be among the first 30 applicants

Early Applicant

Quick Apply

Job Description

Key Responsibilities:

Complaint Management:

Receive and assess customer complaints or issues through various channels (phone, email, in-person).
Record complaints in the complaint management system and ensure all necessary information is captured.

Investigation:

Conduct investigations to understand the nature of the complaint and gather relevant details from customers, employees, and other stakeholders.
Analyze complaints to identify recurring problems or patterns and work with relevant teams to find solutions.

Resolution:

Resolve complaints in a timely and effective manner, providing clear and empathetic communication to customers.
Offer appropriate solutions, such as refunds, replacements, or service improvements, depending on the situation.

More Info

Job Type:

Permanent Job

Industry:

Banking

Role:

Other Customer Service /Call Center

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

HDFC

HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995.
On April 4, 2022 the merger of India€™s largest Housing Finance Company, HDFC Limited and the largest private sector bank in India, HDFC Bank was announced. HDFC Ltd, over the last 45 years has developed one of the best product offerings, making it a leader in the housing finance business. HDFC Bank enables seamless delivery of home loans as a part of its wide product suite catering to urban, semi urban and rural India.
As of March 31st, 2023, HDFC Bank€™s extensive network comprised of 7,821 branches and 19,727 ATMs / Cash Deposit & Withdrawal Machines (CDMs) across 3,811 cities / towns. HDFC Ltd.€™s distribution network comprising 737 outlets, which include 214 offices of HDFC Sales Private Limited stands amalgamated into the Bank€™s network. The Bank€™s international presence includes branches in 4 countries and 3 representative offices in Dubai, London and Singapore offering Home Loan products to Non-Resident Indians and Persons of Indian Origin

Job ID: 108039011

Jobs by Skill - IT