Credit Operations Manager (NBFC Segment)

We are seeking a diligent Credit Operations Manager (NBFC Segment) to manage daily operations, ensuring compliance and efficiency within the NBFC activities. You will oversee documentation processes, ensure timely activation of accounts, and coordinate with internal departments for a seamless workflow. This role involves serving as a key point of contact for customers, implementing strategies for operational improvement, and assisting in preparing reports for senior management.

Roles and Responsibilities:

• Manage daily operations related to NBFC (Non-Banking Financial Company) activities, ensuring compliance with regulations and operational efficiency.
• Oversee documentation processes and ensure the timely activation of accounts, products, or services.
• Coordinate effectively with internal departments such as finance, sales, and customer service to ensure a smooth workflow and cross-functional collaboration.
• Serve as a primary point of contact for customers, addressing any queries or issues related to documentation and activations.
• Implement strategies aimed at improving overall operational efficiency and service delivery.
• Ensure strict compliance with regulatory requirements and internal policies.
• Assist in the preparation and submission of comprehensive operational reports to senior management, providing insights into performance and areas for improvement.

Skills Requirement:

• Strong understanding of documentation and activation processes within the NBFC segment.
• Good organizational and communication skills, with a proven ability to coordinate across departments and interact with customers effectively.
• Highly detail-oriented with the ability to manage multiple tasks simultaneously and prioritize effectively.
• Proficiency in Microsoft Office and relevant operational management software/tools.
• Ability to implement process improvements and drive efficiency.
• Strong problem-solving abilities in an operational context.

QUALIFICATION:

• Bachelor's degree in Commerce (B.Com) or a graduate degree in the commerce stream.

Key Skills:

• Documentation Management
• Backend Operations
• NBFC Operations
• Compliance Management
• Operational Efficiency
• Customer Service