Community Manager

Role Summary

Hiring a hands-on Community Manager to own and grow our online and offline community from the ground up. This role sits at the intersection of brand, content, events and customer experience, and is critical to building trust, advocacy, and long-term engagement with our audience. You will be responsible not just for engagement, but for turning community conversations into insights that shape marketing, product, and growth decisions. This is a high-ownership role suited for someone comfortable operating in a fast-moving startup environment. |

Key Responsibilities

Build and execute community strategy across social platforms, owned channels, and emerging digital spaces.

Act as the primary point of contact between the company and its community, ensuring timely, thoughtful, and consistent engagement.

Create and manage content (posts, videos, live sessions, webinars) that drives interaction and reflects the brand's voice.

Establish and enforce community guidelines to maintain a respectful, inclusive, and high-signal environment.

Identify power users, advocates, and creators, and actively nurture long-term relationships with them.

Monitor conversations, sentiment, and trends, and surface actionable insights to marketing, product, and leadership teams.

Plan and execute virtual events, AMAs, and community activations with minimal overhead.

Track and report on core community metrics: growth, engagement, retention, and sentiment.

Required Skills

25 years of experience in community management, social media, or audience-led brand roles, preferably in a startup or high-growth environment.

Strong understanding of social platforms, community tools, and engagement analytics.

Excellent written and verbal communication skills, with a clear, authentic, and brand-safe voice.

Ability to work independently, prioritise effectively, and execute without heavy processes or supervision.

Comfort handling moderation, conflict resolution, and sensitive conversations with empathy and professionalism.

Analytical mindset with the ability to convert qualitative feedback into clear recommendations.

Proficiency in English and Hindi. Additional Indian regional languages are a plus but not a necessity.

Nice to Have

Experience with digital marketing, content marketing, or SEO.

Familiarity with basic design or video tools (Canva, Adobe, CapCut, etc.).

Experience hosting online events, webinars, or live community sessions.

Certifications in community management or social media marketing.