Mantras2success Consultants is looking for a warm, witty, and highly engaged Community Manager to bring our brand to life online and offline. You'll be responsible for nurturing our audience, sparking conversations, and growing a loyal tribe of company lovers across social media, DMs, WhatsApp groups, and more. If you're a natural conversationalist with a passion for building relationships, we'd love to hear from you.
Key Responsibilities
- Engage Daily: Respond promptly to DMs, comments, tags, and mentions across platforms like Instagram, Facebook, LinkedIn, YouTube, etc. Actively engage in relevant online groups and communities, building genuine relationships with customers, creators, and followers.
- Grow the Company's Tribe: Onboard superfans, micro-influencers, influencers, and ambassadors to expand our community. Initiate fun challenges, polls, and interactive activities to foster engagement. Build and moderate vibrant WhatsApp communities or closed groups.
- Amplify & Co-create: Encourage and reshare user-generated content (UGC), celebrating customer stories, reviews, and testimonials. Collaborate with influencers, micro-creators, and happy customers to amplify our brand message.
- Track Sentiment & Feedback: Monitor brand sentiment and promptly flag negative experiences. Share valuable customer insights regularly with marketing, sales, and product teams. Identify loyal fans and empower them to become dedicated brand advocates.
- Support Campaigns: Help launch and amplify campaigns by generating community buzz. Share teasers, sneak peeks, and behind-the-scenes moments, ensuring every campaign feels truly community-first.
You'll Thrive in This Role If You Are:
- A natural conversationalist—witty, warm, and genuinely human.
- Passionate about food, wellness, and storytelling.
- Comfortable navigating and utilizing social tools like Instagram, Threads, LinkedIn, WhatsApp, etc.
- Fast and empathetic when handling customer queries or complaints.
- Someone who sees people, not just profiles, fostering real connections.
Bonus Points If You Have:
- Experience building online communities or fandoms.
- Worked with a D2C (Direct-to-Consumer) or FMCG (Fast-Moving Consumer Goods) brand.
- Basic knowledge of Canva, video editing apps, or meme-making skills.
- A love for nostalgia, snacking, and pop culture.
