Community Manager

2-5 Years

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Early Applicant

Job Description

Community Engagement & Growth

Build and manage online communities across social media, WhatsApp groups, forums, and other digital platforms
Foster meaningful conversations and encourage member participation
Respond to comments, messages, and queries in a timely and professional manner
Develop strategies to increase community size and engagement

Content & Communication

Events & Activations

Plan and execute online and offline community events, webinars, meetups, and campaigns
Coordinate with internal stakeholders and external partners
Ensure seamless execution and high participation rates

Insights & Reporting

Track engagement metrics, sentiment, and growth KPIs
Analyze community feedback and provide actionable insights to marketing/product teams
Prepare monthly reports on community performance

Brand Advocacy

Qualifications & Skills

Bachelor's degree in Marketing, Communications, Business, or related field
2-5 years of experience in community management, social media, or digital marketing
Excellent written and verbal communication skills
Strong interpersonal and relationship-building abilities
Experience managing social media platforms and community tools
Basic understanding of analytics tools and engagement metrics
Ability to multitask and work in a fast-paced environment

Preferred Qualifications

Experience managing healthcare/startup/consumer brand communities (customize as needed)
Experience with CRM or community management platforms
Event planning experience

Key Competencies