Community and ORM Manager

Company Description

Our mission is to challenge the dominance of traditional players by introducing innovative designs, new materials, top specs and affordable pricing. We pride ourselves on crafting timepieces that merge style, quality, and comfort seamlessly. Our commitment is to produce watches that inspire confidence and make a lasting impression.

Role Description

We're looking for someone to be the voice of Delhi Watch Company across social platforms. This role is focused on engaging with our community—replying to comments and DMs on Instagram, Facebook, X (Twitter), and Reddit—while maintaining a consistent, honest, and informed brand tone. You'll help answer questions, handle concerns, foster customer relations, and flag recurring feedback or issues to the team. If you enjoy conversations, understand online communities, and can represent a brand thoughtfully in public spaces, this role is for you.

Qualifications

• Proficiency in Community Engagement, and Online Reputation Management
• Deep knowledge about watches, and the watch industry
• Strong Problem Solving, Customer Support, and Conflict Resolution skills
• Event Planning, Networking, and Influencer Collaboration experience
• Ability to analyze community feedback and develop actionable strategies
• Excellent interpersonal, organizational, and multitasking abilities
• Prior experience in lifestyle, fashion, or retail industries is a plus
• Bachelor's degree in Marketing, Communications, or a related field is preferred