At Refyne, we are seeking a dedicated Collection Executive to manage and optimize the collections process for our Earned Wage Access (EWA) platform. As a Collection Executive, you will be responsible for ensuring timely collection of dues from users, maintaining positive relationships with customers, and working with internal teams to resolve any payment-related issues. You will play a key role in improving the overall collections process and contributing to the financial health of the company.
Responsibilities
- Ensure timely collection of dues, maintaining records of payments.
- Contact users via calls, emails, and other channels for overdue payments.
- Follow up and negotiate on overdue payments.
- Address payment disputes and collaborate with internal teams for resolution.
- Track user accounts for timely payments and escalate issues.
- Generate reports on overdue payments and follow up accordingly.
- Maintain positive relationships with users, ensuring a customer-first approach.
- Handle sensitive customer data professionally.
- Keep accurate records in CRM and prepare reports on collection performance.
- Identify opportunities to improve the collections process and efficiency.
- Collaborate with management on strategies for achieving goals.
Qualifications
- 1-3 years in collections, debt recovery, or accounts receivable.
- Bachelor's degree preferred (but not mandatory).
- Strong communication, time management, basic financial knowledge, and proficiency in MS Excel.
Skills: payment collection,time management,kannada,tamil,communication,financial knowledge,ms excel,debt collection,collection strategy,telugu,hindi
