CLOUD SERVICE DELIVERY MANAGER

• French based Cosmetic and personal Care industry
• Be a fastest growing GCC
  
  

About Our Client


The hiring organisation is a well-established, large organisation in the FMCG sector, with a strong presence in the Cosmetics industry. The company is known for leveraging advanced technologies to enhance its operations and service delivery.

Job Description

MAIN RESPONSIBILITIES
The Successful Applicant

• Oversee the end-to-end delivery, ensuring alignment with business objectives and regulatory requirements.
• Act as the primary point of con tact for Cloud & Managed Apps domain, managing both internal teams an d external partners/vendors.
• Monitor and report on service performance, ensuring agreed-upon KPIs and SLAs are met or exceeded.
• Man age Incident resolution with relevant technical teams, make sure root cause analysis are shared on time
• Manage stakeholder communication, expectations, and satisfaction regarding Cloud an d Man aged App Services.
• Ensure compliance with security standards, policies, and best practices.LEAD TASKS
• Monitor incoming demands for Technologies & Infrastructures and ensure solutions are being proposed for functional needs that are not yet covered in line with the overall system coherence,
• Create service catalogue and identify new services,
• Ensure the corrective, evolutionary and technical maintenance of the Technologies & Infrastructures, optimise the system / technology development and performance taking proactive action to ensure stable and secure application and infrastructures to avoid potential service disruption,
• Define and manage the support services and supervise its functioning within the defined standards (define and review KPIs, metrics and SLAs and oversee performance), Coordinate the different experts needed in order to deal with incidents from level 2 and 3, Manage escalations, crises and exceptional situations and define the emergency action plans,
• Participate in the selection of external suppliers as well as the outsourced services contracted, and follow-up on associated governance
• Develop and maintain effective relationships and communication with internal users and/or external suppliers, understanding and managing vendor contracts (Technical, business and Legal aspects), and financial engagements
• Produce documents and templates describing our services, and components to establish compliance with relevant documentation requirement; ensure they are valid and up to date and that functions and features are documented in an appropriate way,
• Coordinate and/or manage the internal/external human resources.
• Track and report on service metrics, preparing regular dashboards and executive reports.
• Lead incident and problem management processes related to Cloud and Managed Apps Domain.
• Collaborate with IT, security, and business teams to understand requirements and deliver enhancements.
  
  

A successful Cloud Service Delivery Manager - ITSM

Technical Competencies

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• 9+ years experience in IT infrastructure Service Delivery with Cloud, ITSM with at least 3 years in a management or team lead role.
• Experience managing multi-site or international teams is highly desirable.
• Certification ITIL FoundationProfessional Competencies & skills
• Ability to work effectively with people in different zones/cultures
• Proven ability to lead, motivate and develop Teams
• Strong organization and communication skills
  
  

Able to manage multiple priorities and projects simultaneously

• Analytical mindset, able to resolve conflicts and make decisions under pressure
• Comfortable working in fast-paced, dynamic and international environment
• Commitment to delivering high-quality , reliable and secure IT services
• Cybersecurity sensitivity
• High integrity and professionalism
• Fluency in English
  
  

What's On Offer

• Competitive salary within the range
• Opportunity to work with a reputed large organization in the Cosmetic industry.
• Challenging and rewarding role
• Exposure to cutting-edge cloud technologies and innovative projects.
• Supportive and collaborative work environment in Hyderabad.
  
  

If you have the skills and experience to thrive as a Cloud Service Delivery Manager in Hyderabad, we encourage you to apply and take the next step in your career

Contact: Pramod Prabhakar

Quote job ref: JN-022026-6957598