Cloud Service Delivery Manager

Experience Required: 7+ Years Location: Hyderabad

Role Summary:

The Cloud Architect is responsible for designing, implementing, and managing scalable, secure,

and cost-effective cloud infrastructure solutions. This position requires proven expertise with

Microsoft Azure or Amazon Web Services (AWS) and relevant certifications. The Cloud Architect

leads cloud migration, automation, and optimization initiatives to support business goals.

Key Responsibilities:

• Monitor incoming demands for Technologies & Infrastructures and ensure solutions are being

proposed for functional needs that are not yet covered in line with the overall system coherence,

• Create service catalog and identify new services.

Ensure the corrective, evolutionary and technical maintenance of the Technologies & Infrastructures, optimize the system / technology development and performance taking proactive action to ensure stable and secure application and infrastructures to avoid potential service disruption.

• Define and manage the support services and supervise its functioning within the defined standards

(define and review KPIs, metrics and SLAs and oversee performance), Coordinate the different experts needed in order to deal with incidents from level 2 and 3, Manage escalations, crises and exceptional situations and define the emergency action plans,

• Participate in the selection of external suppliers as well as the outsourced services contracted, and

follow-up on associated governance.

• Develop and maintain effective relationships and communication with internal users and/or external

suppliers, understanding and managing vendor contracts (Technical, business and Legal aspects), and financial engagements.

• Produce documents and templates describing our services, and components to establish compliance with relevant documentation requirement; ensure they are valid and up to date and that functions and features are documented in an appropriate way,

• Coordinate and/or manage the internal/external human resources.

• Track and report on service metrics, preparing regular dashboards and executive reports.

• Lead incident and problem management processes related to Cloud and Managed Apps Domain.

• Collaborate with IT, security, and business teams to understand requirements and deliver

enhancements.

Certifications & Qualifications

Bachelor's or Master's degree in Computer Science, Information Technology, or related field.

Certification ITIL Foundation