Job description
Job Title: Cloud Operations Senior Tools Engineer
Role Overview:
The Cloud Operations Tools Engineer at Skyhigh Security will be responsible for the administration, customization, and optimization of Atlassian tools, primarily Jira and Confluence, with a strong focus on Jira Service Management (JSM). This role involves working closely with cross-functional teams to enhance workflows, automate processes, and ensure seamless integration with other tools and systems. This position is part of the growing Skyhigh Security Tech Ops team, playing a crucial role in improving operational efficiency and scalability.
Key Responsibilities:
- Administer, configure, and maintain Atlassian Jira, Jira Service Management (JSM), and Confluence.
- Design and implement workflows, dashboards, automation rules, and reporting solutions within Jira and JSM.
- Collaborate with IT and business teams to understand requirements and enhance the functionality of Jira and JSM.
- Integrate Jira with other tools such as CI/CD pipelines, monitoring systems, and ITSM platforms.
- Ensure the reliability, scalability, and security of Atlassian tools.
- Troubleshoot and resolve issues related to Jira, JSM, and other Atlassian applications.
- Develop scripts and automation solutions using Groovy, Python, or other scripting languages.
- Maintain documentation for workflows, configurations, and best practices.
- Stay updated with Atlassians latest features, best practices, and industry trends.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 7+ years of experience in Atlassian tools administration, particularly Jira and Jira Service Management (JSM).
- Strong expertise in Jira workflow configuration, automation, and customization.
- Experience with Jira plugins and add-ons such as ScriptRunner, Insight (Asset Management), and Service Desk integrations.
- Proficiency in scripting languages such as Groovy, Python, or Shell scripting.
- Experience integrating Jira with cloud platforms (AWS, Azure, OCI) and other ITSM tools.
- Familiarity with automation and infrastructure-as-code tools (e.g., Ansible, Terraform).
- Strong analytical and problem-solving abilities.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced, dynamic environment.
Preferred Qualifications:
- Atlassian Certifications (e.g., Atlassian Certified Jira Administrator, Jira Service Management Administrator).
- Experience with ITIL practices and IT Service Management workflows.
- Knowledge of monitoring and incident management tools such as PagerDuty, Grafana, and AI Ops.
- Understanding of containerization and orchestration tools (e.g., Docker, Kubernetes).
- Familiarity with security tools and best practices.
