Cloud Operations Senior Tools Engineer

Job description

Job Title: Cloud Operations Senior Tools Engineer

Role Overview:

The Cloud Operations Tools Engineer at Skyhigh Security will be responsible for the administration, customization, and optimization of Atlassian tools, primarily Jira and Confluence, with a strong focus on Jira Service Management (JSM). This role involves working closely with cross-functional teams to enhance workflows, automate processes, and ensure seamless integration with other tools and systems. This position is part of the growing Skyhigh Security Tech Ops team, playing a crucial role in improving operational efficiency and scalability.

Key Responsibilities:

• Administer, configure, and maintain Atlassian Jira, Jira Service Management (JSM), and Confluence.
• Design and implement workflows, dashboards, automation rules, and reporting solutions within Jira and JSM.
• Collaborate with IT and business teams to understand requirements and enhance the functionality of Jira and JSM.
• Integrate Jira with other tools such as CI/CD pipelines, monitoring systems, and ITSM platforms.
• Ensure the reliability, scalability, and security of Atlassian tools.
• Troubleshoot and resolve issues related to Jira, JSM, and other Atlassian applications.
• Develop scripts and automation solutions using Groovy, Python, or other scripting languages.
• Maintain documentation for workflows, configurations, and best practices.
• Stay updated with Atlassians latest features, best practices, and industry trends.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 7+ years of experience in Atlassian tools administration, particularly Jira and Jira Service Management (JSM).
• Strong expertise in Jira workflow configuration, automation, and customization.
• Experience with Jira plugins and add-ons such as Script Runner, Insight (Asset Management), and Service Desk integrations.
• Proficiency in scripting languages such as Groovy, Python, or Shell scripting.
• Experience integrating Jira with cloud platforms (AWS, Azure, OCI) and other ITSM tools.
• Familiarity with automation and infrastructure-as-code tools (e.g., Ansible, Terraform).
• Strong analytical and problem-solving abilities.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, dynamic environment.

Preferred Qualifications:

• Atlassian Certifications (e.g., Atlassian Certified Jira Administrator, Jira Service Management Administrator).
• Experience with ITIL practices and IT Service Management workflows.
• Knowledge of monitoring and incident management tools such as PagerDuty, Grafana, and AI Ops.
• Understanding of containerization and orchestration tools (e.g., Docker, Kubernetes).
• Familiarity with security tools and best practices.

Company Benefits and Perks:

• We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.