Remote Work: Hybrid
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about locally and globally.
Come make an impact every day at Zebra.
This position is a key member of Cloud Engineering team, to support analysis and troubling shooting skills with attention to details. The Cloud Support Engineer will be responsible for the monitoring and timely escalation of all events notification that will arise during their working shift. Cloud Support Engineer will also be active in the execution of all the manual tasks according to its schedule. We are looking for an Cloud Support Engineer to join our Cloud Support team. Expertise in cloud monitoring tools, observing, and interpreting system dashboards, and quickly reacting to software alerts and user issues are key to this role.
Responsibilities:
- Diligently observe and interpret cloud monitoring dashboards and alerts.
- Resolve basic issues; escalate urgent and complex issues. Know the difference.
- Coordinate with internal departments and sometimes with customers.
- Be aware of customer SLA's and escalate issues if cases are taking too long to resolve.
- Document all troubleshooting and issue management actions via the electronic case management
system.
- Schedule resources and arrange work effort to cover weekends and/or on-call shifts to be available
to be engaged in response to system-initiated alerts.
- Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI targets;
share regular status reports with stakeholders.
- Be able to work in a variety of different shifts, including days, nights, weekends, and holidays to
support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs.
Note: The statements herein are intended to describe the general nature and level of work being
performed by employees and are not to be construed as an exhaustive list of responsibilities, duties,
Abilities, And Skills Required Of Personnel So Classified.
Qualifications:
Minimum Education:
- Bachelor's degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field
Minimum Work Experience (years):
- 2+ years experience working on an operations style team (NOC, SOC, MOC, etc.) and troubleshooting networking, service desk, operations center and/or supporting cloud based Infrastructure.
Key Skills and Competencies:
- Experience with Windows, Linux, web services, networking, Data bases, and cloud platforms (AWS, Azure, and GCP).
- Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring.
- Entry level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors.
- Knowledge and experience of SIEM, ELK, PLG, and container orchestration platforms like Kubernetes are preferred
- Cyber Security related Certifications like Security+, SSCP, CCSP, and CEH.
- Knowledge of Markup, query, and scripting languages, including Python, HTML, PromQL, SQL and familiarity with REST API calls, and PowerShell.
- Experience (1+ years) with ITIL processes including Incident, Problem, Change, Knowledge and Event Management.
Position Specific Information:
- Travel Requirements (as a % of time): 0-10%
- Able to telework Yes/no if yes, % of time and expectations while teleworking: Yes
- Personal Protective Equipment (PPE) Required (safety glasses, steel-toed boots, gloves, etc.): NA
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
