Cloud Architect

Designation: Cloud Architect

Experience: 18+ years

Location: Remote (India)

Role

Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations.

Education

Bachelor's degree, preferably in Computer Science, Electrical Engineering, Physics, Math or any other related discipline

Essential skills

Very Strong Linux Knowledge & Troubleshooting Skills; Scripting using – Bash, Python, PowerShell, etc; Kubernetes, helm Charts; Terraform, Ansible; Windows Terminal Services, AD, LDAP; Change,

Problem & Incident Management; Implementation awareness of Vulnerability/Penetration Testing, Security; Tools and frameworks used for monitoring, performance management, logging; CI/CD pipeline; SRE – Including Datadog

Desired skills

Hands-on experience in cloud technology – AWS, Azure – AWS preferred; Strong networking skills

Certifications, if any

RHEL, Kubernetes, AWS

Summary

Work with talented Cloud operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers using exciting, cutting-edge technologies. Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations.

Roles & Responsibilities

• Provide technical expertise and leadership when needed to SaaS Operations Production Operations teams.
• Help Implement the Cloud Operations team's goals and deliverables as determined by Sycamore Leadership
• Ensure smooth operations of Sycamore SaaS products
• Take Complete ownership of Customer Implementations, including SLA and SLO.
• Automate, enhance and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & Alerting
• Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & Alerting
• Drive Disaster Recovery and failover procedures, training, testing, and team readiness
• Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability
• Contribute to process improvements and technical improvements that lead to increased stability and reliability
• Support continuous improvements in SaaS Operations by
• Developing platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc.
• Improving automation of provisioning, deployment, monitoring, alerting, and escalation
• Support Secure operations by
• implementing best-in-class recommendations for secure operations
• Carry out ongoing Production Ops activities with precision and quality
• Define, build, and deliver a high-quality SaaS Platform for Work with third-party vendors and partners to help develop a complete solution set on the SaaS platform
• Representing Cloud Operations in InfoSec meetings and developing and driving secure procedures
• Help obtain and maintain various certifications
• Being a good team player & a leader when needed for a high-performance Cloud/SaaS delivery team by
• Reviewing personal/team performance, quality reviews,
• Manage operations and operational issues.
• Establish a culture of high performance, ownership, delivery focus, and continuous improvement.
• Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls.
• Act as an internal contact for platform services issues for a customer
• Work with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QA

Essential Experience

• Has experience in implementing, managing, maintaining, and decommissioning complex cloud based Information system components in a secure and controlled manner.
• Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully.
• Strong understanding of how to build, scale, and manage complex multi-product/service environments
• Building lean, automated, scalable support structures versus labor-intensive environments.
• Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives.
• Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations.

Desired Experience

• Experience in working with cross-functional teams in a customer service environment. Mentoring and training team members.