Skills:
Team Leadership, sales strategy, client consultation, Revenue Generation, wellness, Profit & Loss Management, Clinic Operations Management,
Skills
Team Leadership, Operations Management, P&L Management, Sales Strategy, Client Consultation, Sales,
Dear Candidates,
We are seeking a visionary experienced Centre Head for our VLCC Clinic. To provide a wide range of exceptional beauty services to clients, enhancing their appearance and well-being while adhering to VLCCs standards and creating superior customer satisfaction.
Position: Centre Head - Clinics
Locations: Bangalore , Karnataka
Department: Operations - Clinics
Reporting To: Regional Business Head
Experience: 6-10 years (at least 3 years in a leadership role)
Compensation: Best in Industry
Role Overview
The Clinic Centre Head Drive customer excellence, business profitability (Centre Sales + Centre P&L) and ensure operational efficiency and effectiveness while leading the Centre team to deliver exceptional service and achieve financial targets.
Outcomes And Accountabilities
- Achieve monthly, quarterly and yearly financial targets (revenue and profit margins) for the Centre.
- Maintain NPS scores above 90%.
- Ensure operational efficiency and adherence to SOPs.
- Lead and develop the Centre team to enhance performance, service delivery and service efficacy.
- Achieve Footfall vs Conversion targets for New Customers and Existing Customers on monthly basis.
- To ensure MOM SSG of minimum 15%.
- Ensure 100% compliance on financial parameters.
Competencies
- Strong leadership, and people management skills.
- Effective & efficient operations management skills.
- Excellent communication and interpersonal skills.
- Solution & deliver sales as per client segmentation guidelines and individual requirement.
- Set and achieve Centre & respective category sales, driving revenue growth and maximizing profitability.
- Financial acumen and ability to manage P&L.
- Technical knowledge in beauty & slimming services to level required for job. Can be trained on, if no prior.
Job Responsibilities
Leadership and Team Management:
- Recruit, induct, and orient new staff as per SOPs, fostering a high-performance culture.
- Lead and develop the Centre team to enhance performance, service delivery, and service efficacy
(inform staff about monthly promotional offers and incentive - Individual Sales, Execution and Product targets).
- Monitor staff attrition and ensure target retention rates.
- Identify training needs of staff and ensure compliance with training SOPs to enhance team performance.
Sales Excellence
- Solution and make a sale based on individual client requirements.
- Set and achieve centre (& self) sales targets, driving revenue growth and maximizing profitability.
- Plan and execute sales events in coordination with Corporate.
Customer Excellence
- Drive customer excellence by ensuring high standards of service and addressing client concerns proactively.
- Liaise with the Corporate Office for updates, technical inputs, and stock availability.
- Implement corporate policies and SOPs, conducting audits and reviews for compliance.
- Ensure compliance with zero sessions SOP and timely completion of documentation and software entries.
- Conduct regular client progress monitoring and organize periodic meetings to resolve issues.
- Handle client complaints promptly, ensuring resolution within specified timelines.
Operational Excellence
- Monitor and manage administrative, operational, and technical aspects of the Centre to ensure optimal capacity utilization, individual staff productivity as per VLCC standards, and quality service delivery.
- Ensure staff uniforms and grooming, cleanliness, hygiene, and maintenance of the Centre, promoting a positive work environment, appliances upkeep & maintenance.
- Optimize appointment planning and infrastructure utilization for operational efficiency,
- Ensure timely software entries & data submission and tracking staff performance to meet targets.
- Lead all Compliances management for Centre.
- Regular monitoring of inventory for retail and consumption products and replenishment process.
- Monitor and ensure the timely entry of staff roaster in Zenoti.
- Follow the inventory management process and timely entries in Zenoti as per defined guidelines.
- Capture direct Walk-ins in the software as per SOP
Business Profitability
- Achieve monthly, quarterly and yearly financial targets (revenue and profit margins) for the Centre.
- Regularly analyse financial metrics and take corrective actions to optimize profitability through cost control, resource allocation, and service efficiency.
