Clinic Manager

3-5 Years

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Job Description

Responsibilites

The Role:

Oversee day-to-day operations of the clinic, ensuring smooth workflow across departments.
Ensure compliance with company protocols, SOPs, and quality standards.
Manage clinic resources efficiently, including consumables, equipment, and maintenance needs.
Coordinate with the procurement team for timely availability of medicines, consumables, and other supplies.

Client Relationship & Customer Service

Ensure a positive client experience through effective communication and problem-solving.
Address client feedback, complaints, and escalations promptly and professionally.
Monitor front desk activities for appointment scheduling, billing, and client engagement.

Team Management & HR Coordination

Supervise clinic staff, including veterinarians, nurses, front desk executives, and support staff.
Conduct regular team meetings, training, and performance reviews.
Coordinate with HR for staffing requirements, leaves, and employee engagement initiatives.

Financial & Performance Management

Monitor daily billing, revenue targets, and cash management.
Prepare periodic reports on clinic performance, KPIs, and operational efficiency.
Assist in budget planning and cost-control measures.

Compliance & Safety

Ensure adherence to health, safety, and hygiene standards in the clinic.
Maintain accurate medical and administrative records as per regulatory guidelines.
Coordinate for statutory and internal audits as required.

Requirements

Ideal Profile:

Bachelor's degree in Business Administration, Healthcare Management, or a related field (Veterinary background preferred but not mandatory).
3–5 years of experience in healthcare or veterinary clinic/hospital management.
Experience in customer service and team handling is essential.

Key Skills & Competencies