Location: Wagle Estate, Thane | WeHire Talent Solutions
We are currently looking for
confident and performance-driven professionals with international BPO experience to join our growing team. This opportunity is ideal for individuals who enjoy customer interaction, have strong communication skills, and want to work in a
target-oriented environment with attractive incentives and growth opportunities .
This role offers the chance to interact with
international customers , improve your negotiation and communication abilities, and build a stable career in the global customer support industry.
Job Overview
you will handle voice-based interactions with international customers regarding their account-related concerns. Your role will involve understanding customer situations, providing clear information, and guiding them toward suitable solutions.
Key Responsibilities
- Handle outbound voice calls with international customers in a professional manner
- Understand customer concerns related to account updates and provide accurate information
- Guide customers toward appropriate payment options or solutions
- Maintain proper documentation of call interactions and commitments in the system
- Achieve daily and monthly performance targets related to productivity and quality
- Follow company policies, communication standards, and compliance guidelines
- Maintain professionalism while building a positive rapport with customers
- Demonstrate strong negotiation and persuasion skills during interactions
Eligibility Criteria
- SSC / HSC completed
- Minimum 6 months of international BPO experience
- Good English communication skills
- Confident personality with strong persuasion and negotiation abilities
- Basic computer knowledge and ability to handle multiple systems
- Comfortable working in rotational shifts and week offs
Salary Incentives
- Without relevant experience: 22,000 35,000 in-hand
- With relevant experience: Up to 38,000 in-hand
Additional Benefits
- Unlimited performance-based incentives
- Training incentives up to 10,000
- Opportunity to earn higher through consistent performance
Work Schedule
- 5 Days Working
- 2 Rotational Week Offs
- International shift environment
Facilities Benefits
- Transport facility provided ( drop + centralized pick-up points )
- Structured training program with incentives
- Professional and performance-driven work environment
Interview Process
1
HR Round Telephonic screening
2
Operations Round Virtual interview via Microsoft Teams
3
Versant Assessment Minimum score required:
67 (to be taken from office)
Next Joining Batch
18th March
Contact
Maitri 9372883788
This job is provided by Shine.com
