Company Description
TradeIndia is India's largest B2B marketplace, connecting buyers and sellers globally with over 11 million registered users. The platform empowers manufacturers, exporters, importers, and service providers by showcasing their products and services to a worldwide audience. TradeIndia offers value-added services and provides comprehensive, up-to-date product and vendor listings, enabling seamless communication between buyers and sellers. It serves as a one-stop platform for global trade, catering to diverse business needs across industries.
Role Description
Roles and Responsibilities
Client Servicing & Relationship Management
- Build trusted relationships with assigned clients and act as their primary point of contact.
- Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
- Understand client business goals and suggest relevant solutions to help them achieve better results.
- Share product/service updates, new features, or add-on offerings to keep clients informed and interested.
Retention & Renewals
- Drive timely contract renewals and ensure minimal client churn.
- Track client usage, engagement levels, and overall satisfaction to ensure high retention.
- Provide clients with ROI-driven insights to reinforce the value of our services.
Upselling & Cross-Selling
- Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
- Collaborate with internal teams to customize offerings as per client needs.
Collaboration & Reporting
- Coordinate with support, operations, and product teams to resolve client queries quickly.
- Maintain accurate records of all client interactions, renewals, and account activities in CRM.
- Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.
Skills:
- Good Communication
- Negotiation skills
- Key account management skills
- Client Servicing, retention and renewals
