The Client Servicing Manager will play a crucial role in managing and nurturing client relationships, ensuring that clients receive exceptional service and support. This position requires an individual who is proactive, detail-oriented, and capable of understanding client needs to deliver tailored solutions.
Responsibilities
- Manage client accounts and serve as the primary point of contact for client inquiries and issues.
- Develop and maintain strong relationships with clients to ensure satisfaction and retention.
- Coordinate with internal teams to ensure timely delivery of services and solutions that meet client expectations.
- Analyze client needs and propose appropriate solutions to enhance their experience.
- Prepare and deliver regular reports on client account status and performance metrics.
- Identify opportunities for upselling or cross-selling additional services to clients.
Skills and Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 2-6 years of experience in client servicing, account management, or a similar role.
- Strong communication and interpersonal skills to build relationships with clients and internal teams.
- Proficient in using CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).
- Ability to analyze data and generate insightful reports for clients and management.
- Strong problem-solving skills and ability to work independently in a fast-paced environment.
- Attention to detail and a proactive approach to managing client needs.
