Manage project costs, budgets and client expectations
Anticipate and make recommendations for client needs
Be exceptionally responsive to all client requests
Understanding the client s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients.
Coordinate projects by communicating effectively with client & production team to follow all steps to ensure project stays on track.
Work with creative team to bring ideas in to the mix, offer suggestions, research, and ability to share and constantly learn new technologies.
Provide EXCELLENT customer service with a positive attitude to every client, on every occasion.
Duties include
Receive, coordinate & assign existing customer requests through support.
Preparing estimates
Creating project dockets including budgets, timelines, creative briefs, project folders
Quality assurance including proof reading and ensuring that all work presented to our clients meets their specifications and brand mandates
Managing budgets and timelines
Generating and presenting change orders/requests
Providing clients with timely updates and status
Updating all project statuses on the company s website as frequently as possible
Review and preparation of invoices
Attending all staff briefings and project status check-ins each morning
Must have excellent problem solving, organizational, written & verbal communication.
Must have strong follow-up skills.
Proficient in Microsoft Outlook, Word, Excel.
Must have excellent phone skills & etiquette.
A smiling face and sense of humor will seal the position.
