Key Responsibilities:
Client Relationship Management & Retention
- Maintain high levels of client satisfaction through proactive communication and timely issue resolution
- Build long-term client relationships to foster loyalty and drive repeat business
- Conduct CSAT/NPS surveys regularly and take action on feedback to improve service delivery
Account Growth & Revenue Expansion
- Identify upselling and cross-selling opportunities within existing client accounts
- Align service offerings with client business needs to maximize account value
- Meet or exceed revenue growth targets through strategic account development
Project Coordination & Timely Delivery
- Ensure client projects are delivered on time and meet quality and accuracy standards
- Collaborate with internal teams such as production, quality, and sales to manage deliverables efficiently
- Proactively monitor project progress and mitigate any risks or potential delays
Reporting, Documentation & Compliance
- Maintain accurate records of all client interactions, project details, and meeting outcomes
- Submit reports, trackers, and client updates in a timely manner
- Adhere to documentation standards and support compliance with audit requirements
Strategic Planning & Stakeholder Communication
- Participate in quarterly business reviews and account planning discussions
- Share client intelligence and market insights to inform strategic decisions
- Maintain structured communication with key clients and internal stakeholders to ensure alignment
Requirements:
- Excellent communication and interpersonal skills
- Strong project coordination and multitasking ability
- Client-focused mindset with a proactive approach to relationship management
- Analytical thinking and problem-solving capabilities
- Ability to work cross-functionally and manage multiple stakeholders
