Client Servicing Account Executive/ Brand Manager

Company Description

ScaleAcres is a full-service marketing agency dedicated to driving business growth for organizations of all sizes. Our team of skilled marketers, designers, and strategists develops tailored marketing campaigns that deliver measurable results. We are committed to excellence and staying ahead of industry trends and technologies. By embracing innovation, we continuously adapt to meet the unique needs of our clients and help them achieve success in a dynamic market environment.

Role Description

This is a full-time, on-site role located in Delhi, India, for a Client Servicing Account Executive/Brand Manager. In this position, you will act as the primary liaison between clients and our agency, ensuring client satisfaction and success. Responsibilities include managing client accounts, overseeing customer service deliverables, maintaining effective communication, handling client inquiries, and collaborating with internal teams to coordinate and execute projects. You'll also contribute to client strategies, manage budgets, and support the overall client experience.

Key Responsibilities

• Act as the primary point of contact for assigned clients, building and maintaining strong relationships.

• Understand clients business goals and objectives to offer tailored marketing solutions.

• Coordinate with internal teams (creative, social media, marketing, etc.) to ensure timely and successful delivery of services.

• Manage client communications, including project updates, feedback, and approvals.

• Handle client queries and issues promptly, providing solutions that align with business objectives.

• Develop and present performance reports, insights, and recommendations to clients.

• Own all technical client communications, translating complex performance metrics (CTR, CPC, CVR, ROI) into clear, strategic recommendations.

• • Drive discussions that support high-level, data-informed decision-making.