Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Tech Support Practitioner, your day revolves around serving as the continuous link between clients and the applications or systems they use. You dedicate your efforts to maintaining high-quality service by effectively communicating with clients and internal teams. Your role involves accurately identifying client issues and crafting appropriate solutions by leveraging a thorough understanding of the products. This position requires attentiveness and a proactive approach to ensure smooth operation and client satisfaction throughout daily interactions.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to escalate and resolve complex issues efficiently.
• Maintain detailed documentation of client interactions and resolutions to support knowledge sharing.
• Assist junior team members by providing guidance and sharing best practices.
• Continuously monitor system performance to anticipate and prevent potential disruptions.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in Service Desk Management.
• Strong problem-solving abilities with a focus on client satisfaction and issue resolution.
• Excellent communication skills to effectively liaise between clients and technical teams.
• Ability to analyze and interpret system or application behavior to identify root causes.
• Experience with ticketing systems and incident management processes.
• Capability to work independently while contributing positively to team dynamics.
  
  

Additional Information

• The candidate should have minimum 2 years of experience in Service Desk Management.
• This position is based at our Gurugram office.
• A 15 years full time education is required.