- Location: Bangalore (Hybrid)
- Experience: 1–3 Years
- Employment Type: Full-time
About
We're looking for a
Client Services Executive who can think on their feet, communicate clearly, and bring structure and empathy to every client relationship. The ideal candidate thrives in a creative environment, takes end-to-end ownership of projects, and ensures seamless alignment between clients and internal teams.
Key Responsibilities
- Act as the primary point of contact between clients and internal teams, ensuring smooth communication and alignment
- Understand client objectives and translate them into clear, actionable briefs for strategy, copy, and design teams
- Manage project timelines, feedback cycles, and deliverables with precision and accountability
- Collaborate closely with creative and strategy teams to ensure all outputs align with brand tone, campaign goals, and performance metrics
- Prepare and share status reports, performance decks, and campaign summaries with clients
- Coordinate content calendars, campaign approvals, influencer activities, and production timelines
- Identify opportunities to strengthen client relationships and proactively suggest new ideas or services aligned with their goals
- Ensure brand consistency and high attention to detail across all deliverables
- Work with leadership to maintain strong internal processes and elevate overall client servicing standards at The Leaf
- Handle client feedback and escalations constructively, maintaining professionalism and a solution-oriented approach
Requirements
- 1–3 years of experience in client servicing, account management, or marketing coordination, preferably within a creative or digital agency
- Excellent communication and interpersonal skills — both written and verbal
- Strong project management and multitasking abilities, with a keen eye for detail
- Solid understanding of social media, digital marketing, and content strategy fundamentals
- Proficiency in tools such as Google Workspace, Slack, Notion, and Trello
- A proactive, empathetic attitude with the ability to manage fast-paced, multi-stakeholder environments
Nice to Have
- Experience managing influencer campaigns, brand launches, or integrated marketing projects
- Familiarity with AI tools for workflow optimization, reporting, and creative coordination
Skills: communication,account management,client success,freshdesk,campaign coordination,microsoft excel,hubspot,zoho crm,zendesk,project management (marketing),client services
