Duties and Responsibilities: organize by most essential tasks to least essential tasks.- Provide Level 1 telephone support to external clients as required.
- Develop complete understanding of genomics testing services to effectively communicate and assist in resolving client issues.
- Provide highest levels of customer service to assure current client satisfaction maintains sensitivity to all potential issues, communicates those issues to appropriate persons within the organization to effect rapid resolution.
- Responding to general requests relating to specimen requirements and collection guidelines, faxing of written reports, confirmation of sample receipt and verification of transfusion date/type, TAT etc.
- Retrieval and triage of requests for data/demographic changes.
- Monitoring and responding to client internet requests.
- The candidate will be expected to work well in a collaborative team environment and to communicate effectively with others.
- Other tasks as requested by the Supervisor of Client Services.
Basic Qualifications: Bachelor's degree (science background preferred)
Preferred Qualifications:Knowledge of basic genetic concepts and terminology
Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint and Outlook)
Strong organizational skills and attention to detail
Excellent oral and written communication skills, customer relations and ability to effectively communicate with patients and healthcare professionals
Self-motivation and ability to work both independently and in a team environment
Skilled in prioritization, multitasking, and critical thinking/problem solving
Curiosity, creativity, enthusiasm, and the ability to learn quickly
Previous experience working in a healthcare or laboratory setting strongly preferred
