Client Relationship Manager

Designation: Relationship Manager

Number of Positions: 3

Education: B.E. Civil/Mechanical

Location: Narhe – Pune, Shift time: 3:00PM to 12:00AM, Monday to Friday

Experience: 7 Years (Minimum 3-4 Years International Engineering Service Industry)

Domain Knowledge required: Design, Drafting, Detailing, Modelling

Civil - Land development & survey / structural -Steel or wood.

Mech: Fabrication drawing/Manufacturing drawing/Pressure Vessels/Static Equipment/Millwork Production Drawing

Software Skills:

Civil: AutoCAD/Civil 3D/Revit/Tekla/Hydro CAD/HEC RAS

Mech: Auto CAD/SolidWorks/Inventor

Personal Attributes:

Strong Interpersonal Skills

Excellent Communication Skills

Negotiation & Influencing Skills

Problem-Solving Ability

Commercial & Business Acumen

Integrity & Professionalism

Adaptability & Learning Agility

Job Description:

Customer Relationship & Rapport Building

Develop and nurture strong professional relationships with customers.

Build personal rapport with key stakeholders and decision-makers.

Prompt Communication & Leadership

Ensure timely, transparent, and proactive communication with customers.

Lead by example in responsiveness, ownership, and professionalism.

Anticipate client needs and proactively provide solutions.

Business & Financial Acumen

Demonstrate strong understanding of commercial aspects including pricing, margins, and contracts.

Support negotiations to achieve win-win outcomes.

Monitor payment cycles and proactively address payment issues in coordination with finance.

Stakeholder & Data Management

Manage internal and external stakeholders to ensure smooth project execution.

Maintain accurate customer data, account insights, and engagement history.

Use data to identify growth opportunities and risk signals.

Revenue Growth (Cross-Selling & Depth Selling)

Identify opportunities to expand services within existing accounts.

Drive account mining initiatives to increase wallet share.

Collaborate with sales and delivery teams to position additional capabilities.

Customer Liaison & Engagement

Represent Indovance in client meetings, reviews, and business discussions.

Facilitate alignment between customer expectations and delivery teams.

Ensure a seamless experience across the engagement lifecycle.

Domain Expertise

Build strong understanding of engineering services offerings and customer industries.

Provide value-driven insights and recommendations to clients.

Stay updated on industry trends and customer challenges.

Customer Feedback & Experience Improvement

Capture, analyze, and act on customer feedback.

Drive initiatives to improve customer satisfaction and retention.

Support customer success metrics such as CSAT, WOW customer experience, and renewal rates.

Engagement Lifecycle Ownership

Act as department representative from direct meeting stage through onboarding.

Ensure smooth transition from sales to delivery.

Continue engagement post-onboarding to strengthen long-term partnerships.