Client Relationship Manager

Company Description

Iconic Edge LLP is committed to delivering innovative business solutions, focusing on building lasting partnerships and driving client success. With a professional team dedicated to excellence, the company specializes in tailoring services to meet diverse client needs. Located in Gurugram, Iconic Edge LLP fosters a collaborative, dynamic, and growth-oriented work environment.

Iconic Edge by Sumit Kkhubchandani is India's Leading Personal Branding Company

Role Description

This is a full-time, on-site role for a Client Relationship Manager based in Gurugram. The role involves managing client relationships, addressing client inquiries, ensuring customer satisfaction, and serving as the main point of contact for assigned accounts. Responsibilities also include identifying opportunities for growth, developing strategic plans to enhance client relationships, and coordinating with internal teams to meet client expectations effectively. The role requires a proactive approach to solving client challenges and ensuring long-term partnerships.

Qualifications

• Strong interpersonal, communication, and relationship management skills
• Proficiency in client service, issue resolution, and maintaining customer satisfaction
• Experience in analyzing client requirements and creating solutions tailored to their needs
• Ability to work collaboratively with internal teams to meet client objectives
• Project management and time management skills to handle multiple client assignments
• Proactive problem-solving mindset and ability to work with minimal supervision
• Bachelor's degree in Business Administration, Marketing, or a related field
• Proficiency in CRM software tools and MS Office applications is a plus
• Previous experience in account management, sales, or customer success is advantageous