Client Account Manager

Job Location - Bengaluru, India (No Remote work will be provided)

Immediate joining is preferable.

Role Overview

Our client is looking for a Client Account Manager to help us strengthen client relationships and ensure seamless delivery of our services. You'll be the go-to contact for agency partners — helping them find value, solving challenges, and ensuring they stay and grow.

Key Responsibilities

• Act as the primary point of contact for assigned clients.

• Work with clients to ensure they gain maximum value from our services.

• Ensure exceptional client experience and handle escalations smoothly.

• Coordinate with project managers, developers, designers, and SEO teams for timely delivery.

• Capture client feedback and act as a customer advocate internally.

• Manage client accounts to drive renewals, retention, and growth.

• Monitor account health, budgets, and timelines while ensuring profitability.

• Build and maintain strong client relationships through strategic guidance.

• Proactively identify risks and implement creative solutions.

• Collaborate cross-functionally to ensure a seamless customer journey.

Requirements

• 3–5 years experience in a creative, digital marketing, or web design/development agency.

• Prior experience handling or delivering digital/web-based projects.

• Passion for great work with strong process and strategy orientation.

• Good understanding of web technologies and digital marketing (no coding required).

• Ability to multitask effectively and manage multiple accounts.

• Clear, concise, and direct communication style.

• Proven track record of client growth, retention, and profitability.

• Skilled in relationship building across clients and internal teams.

• Familiarity with project management/collaboration tools (ClickUp, Basecamp, etc.) is a plus.

• Ability to work independently and as part of a team.

• Experience working with Sales, Pre-sales, and Account Managers.

• Strong presentation and communication skills with attention to detail.

What You'll Gain

• Opportunity to work with global digital agencies.

• Be part of a fast-scaling team with strong growth opportunities.

• High-performance culture where client success and quality come first.

• A chance to grow into Senior Client Account Manager and beyond.