Senior Account Manager - Client Servicing & Social Media - 3 Positions

JD: Senior Account Manager - Client Servicing & Social Media - 3 Positions

Company Description

ADUnit Media Network LLP is a decade-strong brand enabler, partnering with businesses to build powerful identities and drive meaningful growth. With expertise spanning branding, advertising, creative design, and digital strategy, we craft communication that is both impactful and measurable.

Headquartered in Hyderabad, our team of storytellers, strategists, and marketers is driven by a shared commitment to excellence. We combine creativity with insight to deliver innovative solutions that help brands stand out, connect deeper, and grow stronger.

We are looking to hire individuals who are passionate and intelligent, and who are willing to build a career in Client servicing or account management.

• Job role: Key Account Manager
• Experience: Min 5 years
• Job Location: Hyderabad, Full-time, In-house
• Salary: depending on the relevance of experience and industry
• Industry Experience: Ad agency experience is mandatory

NOTE: Please apply only if your experience aligns with the role. We receive many applications that do not meet the criteria, so kindly review the requirements carefully before submitting your application.

Qualifications

• Strong skills in Client Services and Client Relations to effectively manage and nurture client engagements.
• Exceptional Customer Satisfaction and Customer Service skills to ensure high levels of client contentment and loyalty.
• Excellent Communication skills, both verbal and written, to effectively collaborate with clients and internal teams.
• Proven ability to manage projects, prioritise tasks, and meet deadlines under pressure.
• Experience with social media campaign management and a solid understanding of digital marketing strategies.
• A bachelor's degree in Marketing, Communications, Business, or a related field is preferred.
• Familiarity with branding and advertising processes is an advantage.
• Strong organisational and problem-solving skills to address client needs effectively.

Responsibilities:

- Serve as the lead point of contact for all customer account management matters

- Build and maintain strong, long-lasting client relationships

- Be a part of the client meeting, take briefs, and communicate with various teams, be a part of the strategy pitch.

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives

- Meet clients now and then to ensure the monthly plan of action and deliverables are met

- Clearly communicate the progress of monthly/quarterly initiatives to the client

- Forecast and track key account metrics

- Assist with challenging client requests or issue escalations as needed

Social Media:

- Work with clients and the team to create a social media strategy that collaborates with marketing and advertising campaigns, and research top influencers, competitors, and trends in clients industries.

- Handle & optimise all the social channels of respective clients,(ex. Facebook, Instagram, Twitter, Google+, YouTube).

- Analyse and report social media actions every month for successes and new opportunities.

- Should know how to set up and run campaigns across Facebook / IG.

Desired Skills: Very good Communication skills, Proactive, Independent Contributor, should be able to work in a team.