- Posted a month ago
- Over 100 applicants have applied
Job Description
Description
We are seeking freshers/experienced candidates for the Chat Process (Night Shift) position in Hyderabad. The ideal candidate will be responsible for engaging with customers through chat, providing them with timely support and information regarding our products and services. This role requires excellent communication skills and a strong commitment to customer satisfaction.
Responsibilities
- Engage with customers through chat to provide support and information regarding products and services.
- Resolve customer issues and inquiries in a timely manner.
- Maintain a high level of professionalism and customer service in all interactions.
- Document customer interactions and feedback in the system accurately.
- Collaborate with team members to improve processes and enhance customer experience.
Skills and Qualifications
- Excellent written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently as well as part of a team.
- Familiarity with using chat software and customer relationship management (CRM) tools is a plus.
- Basic understanding of customer service principles and practices.
- Ability to handle multiple chats and prioritize tasks effectively.
Spotlight
- Office cab/shuttle
More Info
Key Skills
Multi-tasking
Basic Tech Skills
About Company
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.
About Recruiter
Aryan Tiwari
