CHAT & EMAIL SUPPORT ASSOCIATE – IMMEDIATE HIRING | BANGALORE

Description

We are looking for a dedicated and motivated CHAT & EMAIL SUPPORT ASSOCIATE for our Bangalore office. This is an excellent opportunity for freshers/entry-level candidates to start their careers in customer support. You will be responsible for providing exceptional support to our customers through chat and email, ensuring their queries are addressed in a timely and effective manner.

Responsibilities

• Provide prompt and courteous responses to customer inquiries via chat and email.
• Resolve customer issues effectively and efficiently while ensuring high customer satisfaction.
• Document customer interactions and maintain accurate records of customer queries and resolutions.
• Collaborate with team members to improve support processes and customer experience.
• Assist in identifying common customer issues and suggest improvements to products and services.

Skills and Qualifications

• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with customer support tools and software (e.g., Zendesk, Freshdesk) is a plus.
• Basic computer skills and proficiency in using email and chat applications.