About this opportunity:
We are seeking a highly skilled Change Manager with expertise in ITIL processes to join our dynamic telecom team. The Change Manager will be responsible for overseeing the entire change management process, ensuring smooth transitions with minimal service disruptions. This role will focus on maintaining high standards of quality and compliance in the implementation of changes to IT/Telecom services, while working closely with technical, operational, and business teams.
Key Responsibilities:
- Change Management Process
- Lead the end-to-end ITIL-based change management process, ensuring all changes are efficiently handled and follow ITIL best practices.
- Manage and assess the impact, risk, and scope of all IT service changes within the telecom environment.
- Review and prioritize changes to minimize disruption to ongoing operations.
- Change Advisory Board (CAB)
- Organize and chair Change Advisory Board (CAB) meetings to review significant changes, assess risks, and provide final approvals.
- Collaborate with cross-functional teams to review change requests, ensuring that all necessary approvals, validations, and testing requirements are met.
- Telecom Infrastructure
- Understand and manage changes specific to telecom infrastructure, such as network upgrades, system integrations, and service launches.
- Ensure telecom service continuity during changes, coordinating with technical teams to mitigate any risks to the network or customer experience.
- Risk and Impact Assessment
- Analyze change requests to determine the potential impact on IT services, telecom operations, and customer service.
- Ensure risk assessments are conducted for all changes and contingency plans are in place.
- Stakeholder Communication
- Act as the primary point of contact for all change-related activities within the telecom organization.
- Continuous Improvement
- Analyze change management metrics and KPIs to identify areas for process improvements.
Key Skills and Qualifications:
- Bachelor's Degree in IT, Telecommunications, or a related field.
- ITIL v4 Certification (or v3 equivalent) in Change Management is preferred.
- 2+ years of experience in change management roles, ideally within the telecom industry or a similar technical environment.
- Strong understanding of telecom networks, systems, and infrastructure.
- Proven experience managing large-scale change projects with complex dependencies.
- Excellent communication and leadership skills to interact with technical teams, business stakeholders, and customers.
- Strong analytical skills to assess risks and impacts of changes.
- Experience with ITSM tools (e.g., BMC Remedy) and change management tools.
