Case Manager

About the Role

Al Afiya Medi Tour is looking for a proactive Business Development Executive to handle international patient inquiries and guide them through medical treatment options. The role involves communicating with patients, understanding their needs, and helping them choose the right hospitals and treatment plans.

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Key Responsibilities

• Respond to patient inquiries through calls, email, and online platforms.

• Understand medical requirements and provide suitable treatment information.

• Coordinate with hospitals and doctors to obtain medical opinions and cost estimates.

• Maintain regular follow-ups with potential patients until treatment confirmation.

• Build trust with clients and maintain long-term relationships.

• Manage patient details and communication records in the CRM system.

• Work towards achieving monthly sales and conversion targets.

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Required Skills

• Strong verbal and written communication skills in English.

• Ability to persuade and build confidence with patients.

• Good listening and problem-solving abilities.

• Organized approach to follow-ups and lead management.

• Professional attitude in dealing with international clients.

• Basic knowledge of CRM systems and online communication tools.

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Qualifications & Experience

• Bachelor's degree in Business, Marketing, or related field.

• 1–3 years of experience in sales, business development, or customer handling.

• Experience in medical tourism or healthcare sales is a plus.

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Languages

• Fluency in English is required.

• Additional languages are considered an advantage.

Benefits

• Fixed salary with performance-based incentives for patient conversions.

• Opportunity to grow in the international medical tourism industry.

Working Schedule

• 5 days a week with shift timing depending on international patient regions.