Career Specialist

Career Specialist

Company: Elance Learning

Location: Kochi, Kerala 

Employment Type: Full-time 

Job Summary

The Career Specialist will act as the first point of contact for all student enquiries. The role is 

responsible for handling end-to-end initial engagement, including inbound and outbound 

calls, qualifying prospects based on eligibility and interest, and converting them into qualified 

leads and confirmed walk-ins for the respective branches.

This role is critical in ensuring lead conversion quality, timely follow-ups, and accurate enquiry 

handling.

Key Responsibilities

1. Enquiry Handling & Communication

• Act as the first point of contact for all inbound enquiries (calls, forms, digital leads).

• Make outbound calls to new and existing enquiries as per defined SLAs.

• Ensure 100% enquiry coverage with no delay in first contact.

• Lead Qualification.

• Conduct the initial counselling/qualification call to understand:

• Student background and qualification

• Interest level and course suitability

• Readiness to proceed

• Categorize leads correctly as Qualified / Not Qualified / Follow-up required.

• Conversion & Walk-in Booking

• Convert qualified enquiries into confirmed walk-ins for the appropriate branch 

(Calicut / Kochi / others).

• Coordinate and schedule branch visits, ensuring correct slot booking.

• Share accurate information about location, timing, and documents required.

• CRM & Process Compliance.

• Update all interactions, call outcomes, and statuses promptly in CRM and admission 

sheets.

• Maintain data accuracy and hygiene at all times.

• Follow defined calling, follow-up, and escalation processes.

• Collaboration & Reporting

• Work closely with branch teams to ensure smooth handover of qualified leads.

• Provide daily updates on:

• Calls made

• Leads qualified

• Walk-ins booked

• Highlight any issues related to lead quality or system/process gaps.

2. Key Skills & Competencies

• Strong verbal communication skills (English + regional language preferred)

• Good listening and questioning skills

• Ability to handle high call volumes (inbound & outbound)

• Result-oriented with strong follow-up discipline

• Basic computer and CRM knowledge

• Ability to work in a target-driven environment