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Tech Mahindra Limited

Canadian Voice Process

1-3 Years
3 - 4.5 LPA
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Job Description

Description

We are seeking an International Customer Support representative to join our team in Mumbai. The ideal candidate will be responsible for providing outstanding customer service to our international clients, ensuring their inquiries and issues are addressed with professionalism and care.

Responsibilities

  • Provide exceptional customer support to international clients via calls.
  • Resolve customer inquiries and issues in a timely and efficient manner.
  • Maintain a high level of professionalism and empathy while dealing with customers from diverse backgrounds.
  • Document customer interactions and feedback for continuous improvement.
  • Collaborate with cross-functional teams to enhance customer satisfaction and service efficiency.

Skills and Qualifications

  • 1-3 years of experience in customer support or a related field.
  • Strong communication skills in English.
  • Proficiency in using customer support software and ticketing systems.
  • Ability to troubleshoot and resolve technical issues effectively.
  • Strong problem-solving skills and attention to detail.
  • Experience in handling international clients and understanding their needs.
  • Night shift 7pm to 11am any 9.5hrs rotational shift.
  • 5days working 2 rotational week off.
  • One side Cab facility.
  • Joining Bonus After completing 6months in system. (up to 50k)
  • Salary up to 5lpa.

For more details contact

HR Janhavi

8451084848

[Confidential Information]

Spotlight
  • Office cab/shuttle, Joining bonus, Performance bonus, Health & insurance

Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), MBBS, Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music

About Company

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.


Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

Job ID: 145636581

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