Bread Soft Collection (US Customer Calls)

About the Role:

We are hiring Collection Executives for a US-based voice process. The role involves handling outbound/inbound calls with customers to manage and resolve outstanding payments while maintaining a professional and customer-friendly approach.

Key Responsibilities:

Handle calls with US-based customers regarding payment collections

Communicate clearly and professionally to resolve queries and dues

Maintain proper call records and follow-ups

Achieve daily and monthly performance targets

Ensure compliance with company policies and process guidelines

Requirements:

Excellent English communication skills (verbal)

Comfortable working in night shifts

Basic understanding of customer handling

Stable work/academic background (no frequent switches)

No Loss of Pay (LOP) issues in previous roles

Eligibility:

Freshers and experienced candidates can apply

Age limit: Up to 45 years

Salary & Benefits:

Freshers: 16,000 - 18,000 (in-hand) + 2,000 performance bonus + 1,000 attendance bonus

Experienced: Up to 28,500 (in-hand) + 2,000 performance bonus + 1,000 attendance bonus

Working Details:

Shift: 6:30 PM - 9:30 AM (Rotational)

Week Offs: 2 rotational week-offs

Selection Process: 2 interview rounds