We're Hiring: Café Staff – Team Lead
Location: Kadavanthra, Kochi
Company: Procons Innovations Pvt. Ltd.
(Official Franchise Partner of Amore Gelato & Café)
Are you a natural leader with a passion for desserts and customer service Join our growing team as Café Staff Team Lead and take charge of delivering exceptional guest experiences at our vibrant outlets in Kochi.
Key Responsibilities
- Lead and motivate the café team to deliver outstanding customer service
- Supervise daily operations, ensuring smooth functioning of the café/kiosk
- Train and mentor new staff on service standards, hygiene, and product knowledge
- Serve gelato, shakes, and beverages with precision and a smile
- Manage customer interactions, resolve issues, and ensure satisfaction
- Oversee POS operations, cash handling, and daily sales reconciliation
- Maintain high standards of cleanliness, hygiene, and stock replenishment
- Coordinate shift schedules and ensure timely opening/closing of the outlet
- Drive upselling, sampling, and promotional initiatives to boost sales
Requirements
- Experience: 1–3 years in F&B, retail, or hospitality; prior team leadership experience preferred
- Language: Good communication skills in Malayalam and English
- Leadership: Strong interpersonal skills, team management, and problem-solving abilities
- Attitude: Proactive, responsible, and customer-focused
- Appearance: Presentable and well-groomed
- Location: Based in or willing to relocate to Kochi
- Preferred: Background in Hotel Management, Hospitality, or Tourism
Shift Timings
Amore Kochi (Café)
- Full-Time: Rotational shifts (10:00 AM – 8:00 PM / 3:00 PM – 1:00 AM)
Why Join Us
- Lead a passionate and energetic team at a premium global gelato brand
- Gain leadership experience in a dynamic café environment
- Friendly team culture with growth opportunities
Apply Now
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