Butler - for Lonavala Location

Job Description:

Primary Purpose

The Butler creates an added value to the overall experience of the in-house guest. This entails guest recognition and personalized service such as welcoming all VIP and Villa guests, knowing their preferences and creating a relationship with the guests to ensure a lasting and memorable stay.

Major skills and accountabilities of position : (4-6 major accountabilities)

1. A year experience is preferred as an Executive Club Level Concierge, Butler, or Guest Relations Officer in a 5 star luxury hotel, or similar.

2. Knowledge of Front Desk, F&B, and Housekeeping operations.

3. knowledge of using the computer software to perform the duties like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process check-out etc. on the hotel software.

Duties and Responsibilities
1. Ensures professional and timely customer service to our guests and customers, ensuring familiarity within all areas of VIP and Villas - villa reservations and allocation, transportation, restaurant bookings, guest services, business centre services, handling of Villa dining food ordering and dispatch requests to all butlers pertaining to guest's requirements.
2. Takes orders on all guest requests and ensures accurate and timely processing in accordance with VIP's and Villas concept and making appropriate suggestions to enhance the guest experience.
3. Ensures quality standards and procedures are followed for VIP and Villa guests from the pre-arrival to their arrival during their stay through their departure.
4. Monitors the guest's stay by ensuring the delivery of the highest standard of guest service to not only fulfill but to exceed guests expectations.
5. Maintains readiness for service by being fully equipped, stocked, and up-to-date with relevant guest information.
6. Resolves and records all guest complaints immediately and follows up according to the Resorts established problem resolution recovery processes.
7. Focuses attention on details and guest needs, remaining calm, courteous and warm.
8. Ensures the effective resolution of any issues raised by a guest either in person or by referring the issue to a more senior manager to ensure on going relations and rapport are not compromised with the guest.

Experience and qualifications required for the job

Should be a Hotel Management Graduate with experience of minimum 3 years or 1 year as F&B Captain.

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Minimum Qualification:

Should be a Hotel Management Graduate

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Minimum Job Experience:

Minimum 3 years or 1 year as F&B Captain

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Reporting to:

F&B Head

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Travel:

N/A

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