Business Support, Facilities Support Professional

Key Responsibilities:

• Assist in managing daily soft services operations and ensure smooth facility management activities.
• Develop and implement building procedures and performance measures to optimize workflows and system reliability.
• Facilitate and support clients during visits, including organizing meeting rooms, AV equipment, and catering services.
• Maintain adequate supply of materials and services for building operations, including entering approved supply and service contracts.
• Inspect contracted services to ensure performance measures are met and maintain client satisfaction.
• Plan, organize, and coordinate internal events, including town halls, experience centers, and other business-related gatherings.
• Coordinate with Security, IT/GIT, Admin, and business teams to ensure operational efficiency.
• Provide inputs to Admin leads regarding operational concerns.
• Assist in administrative activities and contribute to Monthly Management Reports (MMR) and Quarterly Business Review (QBR) reports.
• Participate in emergency evacuation procedures, crisis management, and business continuity planning.
• Manage health and safety compliance, ensuring timely audits and training of staff.
• Conduct vendor background checks, maintain external employee data, and monitor SLA compliance.
• Oversee cafeteria and pantry operations, ensuring availability of consumables and serviceability of related equipment.
• Maintain records of all operational activities and ensure attrition of assigned staff remains below 5%.
• Assist in cross audits, compile defect liability period (DLP) snag lists, and coordinate rectifications with vendors.
• Monitor energy conservation practices and preventive maintenance programs.
• Ensure adherence to key performance indicators (KPIs) and service level agreements (SLAs).