Key Responsibilities
Operations & Client Coordination
- Assist in smooth running of building operations and client visits.
- Coordinate booking of meeting rooms, AV equipment, food & beverage services.
- Facilitate internal events, town halls, and experience center arrangements.
- Maintain inventory and contracts for consumables, pantry, and housekeeping services.
Vendor & Contract Management
- Ensure contracted services meet performance measures; conduct internal audits.
- Monitor vendor compliance with SLAs; maintain records and track invoices.
- Manage Defect Liability Period (DLP) snag lists and follow up with vendors.
- Conduct vendor background checks and maintain external employee data.
Health, Safety & Compliance
- Participate in emergency evacuation drills, crisis management, and business continuity plans.
- Manage Health & Safety issues, track incidents, and maintain floor registers.
- Ensure compliance with regulations and JLL policies.
Reporting & Performance
- Contribute to Monthly Management Reports (MMR) and Quarterly Business Reviews (QBR).
- Track KPIs, SLAs, and preventive maintenance programs.
- Implement continuous improvement practices to optimize service delivery.
Staff Management & Training
- Train and manage soft services staff; ensure attrition remains below 5%.
- Conduct regular performance reviews and training sessions.
- Provide guidance and feedback for improving team performance.
