Business Process Re-engineering

Role Description

Know Your Customer (KYC) Operations play an integral part in the firms first line of defence against financial crime, reducing the risk of working with new clients (primarily KYC risk), whilst ensuring client relationships are on-boarded and maintained efficiently.

You will be responsible for defining strategic business design principles and process enhancements needed to achieve a scalable KYC process founded on systematic capture and assessment of client data, providing the opportunity to lead implementation of enhanced processes in line with overall KYC migration strategy. The role will provide support to Production and Transformation organisation, ensuring business design principles and process implementation changes achieve stated objectives in a method consistent with all aspects of Target Operating Model design / Tech Architecture and Banks standards.

Your key responsibilities

Accountable for strategic, end-to-end design of global KYC processes driving data reuse and automation throughout the workflow

Leading / facilitating virtual process modelling workshops, responsible for graphically representing how business is done (as-is) or how business is to be done (to-be) across a business unit, country, regions or globally, using BPMN2.0 and applying the banks modelling standards

Defines, measures, and explores current state processes to agree areas for simplification, standardisation and/or automation using methodologies such as Lean Six Sigma

Determine migration tollgates including dependencies on data strategy; screening rationalisation & performance; Event Driven Review effectiveness; Implications of Account Activity Review; Requirements on Preventative Controls; Fulfilment effectiveness.

Validate the regulatory and policy environment through partnership and syndication of plans, partnering with technology and business stakeholders to define implementation options and roadmap

Devise impact assessment of approach in collaboration with Process Optimisation /Management, Product Owners and Production Steering stakeholders

Provide fact-driven root cause analysis and hypotheses based on data analysis to discover areas that need improvements

Your skills and experience

Prior experience and subject matter expert in Client Lifecycle / KYC

Must have strong organization skills, a proactive approach with the ability to work under pressure and within tight deadlines with no loss of accuracy with an ability to work independently, attention to detail and can multi-task

Ability to conduct problem solving sessions and drive design focused outcomes

Excellent relationship management and influencing/negotiation skills, including those located remotely

Experience in using lean processing methodologies such as Six Sigma; Robust attention to detail with competency in analytics / statistics

Experienced in business process modelling of large complex processes using an enterprise modelling tools

Behaviour skills

Excellent communication skills (verbal / written and facilitation) with ability to converse clearly with stakeholders from all cultures and levels within organizations

Robust attention to detail with competency in analytics / statistics

Excellent Stakeholder Management skills

Excellent attention to detail and analytical skills

Ability to work well in a global and virtual team, under pressure and multi-task

Desire to work in a fast paced, challenging environment

Self-motivated, independently, fast thinking, dynamic with exposure to internal and external stakeholders

Experienced in working in a diverse, multicultural global organization