Business Process Analyst

Role : Business Process Analyst ( We are looking for Business Process Analyst and not Business Analyst )

Experience : 4+ Years ( min 2 years Project management/BPA experience only )

Location : Hyderabad - Hybrid

Shift Timing : EMEA hours

The Business Process Analyst will be responsible for supporting new or existing client projects as well as internal projects, ensuring that goals or objectives of the project are accomplished within the prescribed time frame. This individual provides process documentation and resource efficiency subject matter expertise and contributes independently to various project phases, from analysis and design to implementation and evaluation.

Roles and Responsibilities:

Partners with client to gather requirements and recommendations to document processes and develop content

Provides support for project management in delivery workstreams (resource creation, tracking). Leads projects in the Operations workstream.

Primarily responsible for detailed resources: SOPs, process maps, docs, reports, plans, trackers, etc. Works with project stakeholders to identify waste and streamline existing processes. Performs deep dives and root cause analysis exercises and then collaborates with Workstream OpEx and Leadership to implement solutions.

Supports change management efforts across all workstreams (communications, training), while also developing and overseeing project plans within Support functions

Supports implementations and expansions across all workstreams and regions. with resource creation, meeting support, and gathering and presenting client-facing updates

Completes onboarding/offboarding processes required in partnership with delivery teams

Maintains global organization tools - i.e. global rosters, onboarding/offboarding trackers, etc.; identifies areas of opportunity to streamline these practices

Partners with leadership to attend calls, capture documentation and action items and follow-up on those items with team

Leads internal project calls driving action items and follow through with the client and stakeholder teams

Partner with internal stakeholders to assist in content/deck creation and development

Act as a global liaison for ISO compliance champion process BASIC QUALIFICATIONS: High school diploma or equivalent, required

Bachelor's degree, preferred

Some training in Project Management, preferred

Process improvement experience, Lean Six Sigma preferred.

Experience leading client facing requirements gathering sessions.

Experience mapping out complex business processes using an automated tool such as Visio or Lucid Charts to document and validate in scope business processes. Additionally, this role is responsible for contributing to, or leading the development of training materials and delivering training related to business processes.

Experience producing process documentation to include workflows, process steps, standard operating procedure guides and training content.

Experience recognizing, championing and implementing process improvements.

Highly proficient with Google tools including Docs, Sheets, Slides, Lucidcharts, SmartSheet, and/or the Microsoft Office tools including Word, Excel, Powerpoint, Project and Visio.

ADDITIONAL QUALIFICATIONS:

Strong technical aptitude

Consultative approach to working with customers

Experience working with and presenting to client executives

Excellent communication, interpersonal and organizational skills

Highly detailed oriented with a concern for quality expressed by continually initiating system and process improvements

Ability and experience with continuous improvement in a team environment

Ability and experience with designing and documenting processes for a contingent and/or direct hire recruiting life cycle

Ability to meet deliverables within given timelines, while recognizing and mitigating risks

Experience working within project teams to accomplish a common goal