Job Description
Functional Responsibilities
Strengthen the distribution and sales network by increasing the DTH Selling Outlets to the organizational expectation numbers in the assigned territory.
Ensure availability of recharge so that existing customers are adequately serviced
Understand the market demographics and drive sales strategy according to customer segments
Drive the basic distribution & hygiene parameters such as DTH Active Outlets, effective coverage and transacting outlets
Ensure brand visibility through organized merchandising activities
Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met
Handholding the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes
Ensure closure of Service Request loops & intervene and handle complaints in case of escalations. Escalate critical issues if required.
Plan field visits to gather & analyze competitor data on quality of services provided
Ensure maintenance of adequate inventory level of installation equipment for contingencies
Upselling of products and service packs to customers
Organizational Responsibilities
Effectively engage in partner appointment & partner management and control attrition & ROI
Fostering the relationship with sales & service distributors in the assigned territory
Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives
Develop timely Market Intelligence reports, detailing the changing customer trends and competitors performance
Effectively perform handholding & implement on the job training programs for Retailers and Field Sales Executives (FSE)
Skills
What you need to have:
Analytical skills
Consultation, facilitation, negotiation and selling skills
Enterprising & Entrepreneurial skills
Leadership and people management skills
Basic computer literacy – MS Office: Excel, Outlook
Appropriate management of escalations
Ensure timely resolutions of issues
Partner management skills
Upselling skills
Attributes
Ability to ensure excellence in execution
Ability to collaborate and work with large teams
Problem Solving ability
Purpose Of The Job
An opportunity to be at the frontline of the business and take charge of an entire territory with the responsibility of driving sales and end-to-end customer service. The focus will be on Increasing the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the DTH business by leveraging the vast distribution network. On the customer front, manage service centers, inventories, after-sales service to ensure timely resolution of customer escalations. Implement the Serve to Sell to enhance business for DTH.
