Business Development Representative

Job description

Main Responsibilities (Work From Office)

- Respond promptly to inbound leads via email, phone, and other communication channels.

- Engage with prospective customers across channels to understand their basic ecom needs, challenges, and goals and how our solutions can meet them.

- Explain complex technical details of our product suite in a clear and comprehensible manner.

- Provide information and clarification about our product suite, including features, benefits, and pricing.

- Support in scheduling product demos and meetings for the sales team as directed.

- Maintain accurate records of interactions and updates in the CRM system and follow up diligently.

- Complete basic onboarding tasks to expedite customer setup and product utilization.

- Collaborate with senior team members to optimize lead conversion and customer engagement strategies.

Qualifications & Skills

- Experience working with a US company and customers based in the US.

- Bachelor's degree in Business Administration, Marketing, or a related field.

- Strong command of the English language, both written and verbal.

- Excellent communication and interpersonal skills; comfortable in spoken and written English, with the ability to communicate effectively with US-based customers across different time zones over video and audio calls.

- Ability to articulate ideas clearly and concisely, and explain complex technical details effectively to a non-technical audience.

- Proactive and self-driven with a strong desire to learn and grow in a sales or business development role.

- Ability to work well in a team environment and collaborate effectively with colleagues.

- Enthusiasm for providing excellent customer service and helping clients succeed.

- Basic understanding of business concepts and willingness to learn about our products and industry.

- Proficiency in basic computer skills and willingness to learn to use CRM software and other sales productivity tools.