ROLE CLARITY DOCUMENTManager – Business Development & Account ManagementOpstrah Consulting Pvt. Ltd.
About Opstrah Consulting
Opstrah Consulting is a Bangalore-based Commercial Kitchen & Food Service Design Consulting company specializing in:
- Commercial Kitchen Planning
- BOH (Back of House) Facility Planning
- Food Service Design
- Central Kitchen Planning
- Hospitality & Healthcare Kitchen Consulting
- Sustainable, Safe & Operations-Friendly Kitchen Design
At Opstrah, we believe that kitchen design is not only about aesthetics — it is about Operations, Efficiency, Safety, Sustainability, Compliance, and Long-Term Business Success.
Primary Respossibility
The primary responsibility of the Manager – Business Development & Account Management is to drive business growth for Opstrah Consulting by:
- Generating new business opportunities
- Developing and nurturing client relationships
- Managing leads and converting prospects into projects
- Acting as the face of the organization during client interactions
- Supporting account management for ongoing projects
- Coordinating between clients and operations teams during project initiation
- Ensuring smooth handover of projects to the operations team
- Contributing towards customer satisfaction, repeat business, and overall organizational growth
This role demands strong communication skills, relationship-building capabilities, presentation abilities, commercial understanding, and a consultative sales approach.
Core Responsibilities
1. Business Development
The role holder shall actively contribute towards revenue generation for the organization through:
- Identifying potential business opportunities
- Generating qualified leads
- Meeting prospective clients
- Conducting presentations and capability discussions
- Understanding client requirements
- Building business relationships with decision makers
- Participating in networking opportunities and industry meetings
- Supporting proposal discussions and commercial negotiations
- Converting opportunities into confirmed projects
The role holder is expected to represent Opstrah Consulting professionally and build trust with clients through knowledge, communication, and relationship management.
2. Lead Management & Opportunity Nurturing
The role holder shall:
- Maintain and manage lead pipelines
- Follow up regularly with prospects
- Track proposal status and discussions
- Ensure timely communication with clients
- Coordinate internally for proposal submissions
- Maintain proper opportunity records and documentation
- Update management on business development progress
- Work towards improving conversion efficiency
The role requires patience, persistence, structured follow-up, and strong relationship-building capabilities.
3. Client Relationship Management
The role holder shall act as a relationship manager for clients by:
- Maintaining healthy client relationships
- Being responsive and solution oriented
- Supporting clients during project discussions
- Ensuring smooth communication between Opstrah and the client
- Identifying concerns and escalating issues internally
- Supporting customer satisfaction initiatives
- Building long-term business relationships
- Encouraging repeat business opportunities
The individual will behave as the face of the organization and must maintain professionalism, empathy, ownership, and accountability in all interactions.
4. Project Interface & Coordination
The role holder shall act as the initial business interface for projects till formal handover to the operations team.
Responsibilities include:
- Coordinating initial client discussions
- Scheduling and managing meetings
- Supporting requirement understanding
- Assisting in communication between clients and operations teams
- Handholding the project through initial stages
- Ensuring proper transition to the operations team
- Supporting issue resolution during early project phases
- Maintaining coordination until operational ownership is fully established
The role holder is expected to ensure professional communication and alignment between all stakeholders.
5. Account Management for Existing Projects
The role holder shall maintain engagement with ongoing projects and existing clients by:
- Maintaining periodic communication
- Understanding client satisfaction levels
- Identifying business expansion opportunities
- Supporting issue escalation and resolution
- Ensuring relationship continuity
- Coordinating internally for client support requirements
- Supporting retention and repeat business development
6. Documentation & Process Compliance
The role holder shall:
- Collect Work Orders (WO) and Purchase Orders (PO)
- Ensure all business documents are maintained as per internal processes
- Coordinate for approvals and documentation requirements
- Maintain project and client records
- Support proposal tracking and commercial documentation
- Ensure organized documentation management
- Follow organizational reporting and communication systems
7. Presentation & Communication Responsibilities
The role demands strong communication and presentation skills.
The role holder shall:
- Prepare professional presentations
- Present organizational capabilities effectively
- Conduct client presentations confidently
- Communicate project requirements clearly
- Represent the organization professionally during meetings
- Support proposal presentations and discussions
- Create impactful business communication materials where required
Presentation quality, communication clarity, and professionalism will be considered critical success factors for this role.
8. Learning & Domain Development
The role holder is expected to continuously learn and improve domain understanding related to:
- Commercial Kitchen Consulting
- Food Service Operations
- BOH Planning Concepts
- Kitchen Workflow & Operations
- Hospitality Industry Basics
- Healthcare & Institutional Kitchen Planning
- Design & Operational Coordination
The role holder shall work closely with the operations team to improve technical understanding and enhance business development effectiveness.
Continuous learning and industry understanding are considered essential for long-term success in this role.
Key Deliverables
The following shall form part of the key deliverables for this role:
- Monthly Revenue Target Achievement
- Lead Generation & Opportunity Creation
- Proposal Follow-Up & Conversion
- Client Relationship Management
- Customer Satisfaction Improvement
- Timely Collection of WO/PO
- Smooth Project Handover Coordination
- Repeat Business Development
- Effective Internal Coordination
- Professional Representation of the Organization
Key Performance Indicators (KPIs)
Performance evaluation may include, but shall not be limited to:
KPI AreaMeasurement ParametersRevenue AchievementMonthly / Quarterly Business TargetsLead GenerationNumber & Quality of Opportunities GeneratedConversion RatioProposal to Project ConversionClient MeetingsNumber of Effective Client InteractionsAccount ManagementClient Relationship Health & RetentionDocumentationTimely Collection & ComplianceCustomer SatisfactionFeedback & Relationship ContinuityInternal CoordinationSmooth Handover & CommunicationProfessional ConductRepresentation & Communication StandardsSkills RequiredFunctional Skills
- Business Development
- Account Management
- Client Relationship Management
- Lead Management
- Negotiation Skills
- Presentation Skills
- Communication Skills
- Proposal Coordination
- Commercial Understanding
- Documentation Management
Behavioral Skills
- Professionalism
- Ownership
- Accountability
- Confidence
- Relationship Building
- Problem Solving
- Adaptability
- Positive Attitude
- Team Coordination
- Empathy & Client Handling
- Self-Motivation
Preferred Background
Preferred candidates may have experience in one or more of the following industries:
- Hospitality
- Commercial Kitchen Equipment
- Architecture & Design Consulting
- Food Service Industry
- Interior Design
- Corporate Sales
- Healthcare Projects
- Institutional Projects
- Real Estate Support Services
- Facility Planning Services
Experience in consultative selling and relationship management shall be preferred.
Travel Expectations
The role involves regular travel for:
- Client Meetings
- Site Visits
- Business Development Activities
- Relationship Meetings
- Industry Events
- Project Discussions
The candidate should be comfortable with local and outstation travel as required by business needs.
Working Style Expectations
The organization expects the role holder to:
- Work independently with ownership
- Maintain proactive communication
- Demonstrate professionalism at all times
- Build trust-based client relationships
- Coordinate effectively across departments
- Follow organizational systems and processes
- Contribute positively towards company growth
- Maintain confidentiality and ethical conduct
Success in This Role Means
A successful candidate in this role would:
- Build strong client relationships
- Consistently contribute to revenue growth
- Improve client confidence in Opstrah Consulting
- Ensure smooth coordination between clients and operations teams
- Drive repeat business opportunities
- Improve customer satisfaction
- Represent Opstrah professionally in the market
- Contribute meaningfully towards organizational growth and brand building
