Business Development Executive

Truelancer.com is an online freelance marketplace/website. We have freelancers and clients registered on the platform from all over the world. We have more than 2 million users on our website. We act as an intermediary between the clients and freelancers.

Roles and Responsibilities:

Client Relationship Management:

• Serve as the primary contact for clients, understanding their project requirements and business goals.
• Build and maintain strong, professional relationships with clients to ensure long-term engagement.

Freelancer Screening and Recommendation:

• Identify and screen freelance talent based on client project needs.
• Recommend suitable freelancers to clients with supporting rationale for selection.

Coordination and Project Management:

• Set up and manage meetings between clients and recommended freelancers for project discussions and onboarding.
• Act as a liaison between clients and freelancers throughout the project lifecycle, ensuring smooth communication and timely delivery of deliverables.

Account Growth and Upselling:

• Engage with clients to identify additional needs and recommend suitable services or freelancers to drive account expansion.
• Collaborate with the sales team to explore upselling opportunities and maximize client revenue potential.

Talent Pool Development:

• Maintain a pipeline of vetted freelancers in key categories to address ongoing and future client requirements.
• Proactively scout and evaluate freelance talent to ensure scalability and readiness for high-demand projects
• Promote membership plans to freelancers for their benefit and our platform's success.

Client Feedback and Reporting:

• Collect and analyze client feedback to improve service delivery and freelancer performance.
• Prepare and share periodic reports on client account activity, project status, and growth opportunities.

Problem Resolution:

• Address and resolve client or freelancer concerns promptly to maintain satisfaction and trust.
• Escalate critical issues to senior management when necessary, ensuring swift resolutions.

Requirements:

• A Bachelor's Degree is required.
• Previous experience in client management is preferred.
• Strong written and verbal communication skills are essential.
• A genuine interest in the field of sales.
• Familiarity with CRM systems is a valuable asset.

Skills:

• Negotiation Skills.
• Good Communication Skills (Written and Verbal both).
• Self-Confidence.
• Market Knowledge - Freelancing and Freelancers.