Job Post - Business Development Executive
Experience - 1-3 years
Job Location - Ahmedabad (Work from office)
Job Timing - 2 P.M. to 11:00 P.M. or 8:00 P.M. to 5:00 A.M.
Key Responsibilities
- Proactively reach out to users who have signed up for a Company trial (via call, email, or WhatsApp).
- Understand the customer's business needs — primarily in retail and restaurant segments.
- Provide product walkthroughs and assist users in setting up their accounts.
- Educate customers on key features and how company can simplify their daily operations.
- Handle customer queries and guide them toward upgrading to a paid plan.
- Identify opportunities to upsell hardware and payment solutions as per business needs.
- Work towards reducing churn rate by addressing user concerns promptly and ensuring they experience real value from the product.
- Encourage satisfied customers to share positive online reviews to enhance brand reputation.
- Achieve weekly and monthly conversion and sales targets.
- Gather feedback from users to help improve product and sales processes.
Requirements
- Bachelor's degree in Business, Marketing, or a related field.
- 1–3 years of experience in Business Development / Inside Sales / Customer Success (SaaS or POS industry preferred).
- Excellent communication and interpersonal skills.
- Strong ability to understand client needs and offer tailored solutions.
- Experience or interest in upselling hardware devices and payment solutions.
- Comfortable working with CRM tools and maintaining follow-up records.
- Target-driven, proactive, and eager to learn.
