Business Analyst

About the Role:

We are seeking an experienced Business Analyst with a proven track record in

managing SaaS-based projects and collaborating with global customers (Australia,

UK, USA). The ideal candidate should have experience in driving product and process

excellence through data-driven insights and stakeholder collaboration.

Key Responsibilities:

Gather, analyze, and document business requirements from global stakeholders.

Translate business needs into functional and technical specifications for

development teams.

Work closely with product managers, UX/UI designers, and technical teams on

SaaS product enhancements.

Conduct requirement workshops, gap analysis, and feasibility assessments.

Define user stories, acceptance criteria, and maintain the product backlog.

Support end-to-end project lifecycle from requirement gathering to post-

deployment review.

Facilitate communication between business and technical teams across time

zones.

Perform data analysis, reporting, and impact assessments for process

improvements.

Ensure alignment of solutions with business objectives and regulatory

compliance.

Participate in user acceptance testing (UAT) and provide functional support.

Key Skills & Competencies:

Strong experience with SaaS applications, Agile/Scrum methodology, and

SDLC.

Excellent communication and stakeholder management skills with international

clients (US, UK, Australia)

Hands-on experience with tools such as JIRA, Confluence, MS Visio, Figma,

and SQL.

Strong analytical, problem-solving, and documentation skills.

Ability to work independently in a fast-paced, cross-functional environment.

Preferred Qualifications:

Bachelor's degree (or equivalent) in information technology or computer

science

Strong working knowledge of relevant Microsoft applications

Proven ability to manage projects and user testing

Extensive experience with data visualization

High proficiency in technical writing