Business Analyst - ServiceNow

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are seeking for Business Analyst-Servicenow Position

Position Details:

Job Type: 1 year extendable contract with our client (payroll Avensys)

Location: Hyderabad / Bangalore

Timings : Regular working hours

Yrs of Exp: 5+ years of relevant experience

Job Description

ServiceNow Business Analysts primary responsibility will be working with clients and provide functional requirement across the ServiceNow platform.

Responsibilities:

• Understanding business needs by stakeholders and translating requirements for technical teams.
• Gathering data by conducting surveys, workshops, and tests.
• Analyzing and modeling data to draw actionable conclusions to support business goals, including those related to technical implementations.
• Assessing risks and opportunities by evaluating the potential impact of proposed changes.
• Developing strategic and operational solutions to address any potentially problematic issues or IT challenges.
• Designing or modifying systems and processes to help implement changes in ways that are efficient and effective.
• Presenting recommendations by communicating findings and proposed solutions to stakeholders or technical teams to gain approval and support.
• Documenting findings, analyses, and recommendations clearly and concisely.
• Guiding staff through the implementation process to ensure solutions are integrated effectively.
• Measuring the success of changes and identifying further areas for improvement.
• ServiceNow System Administrator, and ServiceNow Implementation Specialist certified required.
• Experience in Now Assist, Agentic AI, Automation intelligence and customer experience.
• Experience with Agile/SCRUM methodology required.
• Experience with ServiceNow ATF preferred.
• Preferably ITIL Certified

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [Confidential Information]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Uma

AvensysConsultingPteLtd

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